Delivery Metrics
The right metrics for every delivery role
Understand which metrics matter for your role, what good looks like, how to calculate them, and how to use them to drive better decisions — not just better reports.
Scrum Master
Primary
Secondary
Carryover Rate
Retro Action Completion
Escaped Defects
Team Satisfaction
Delivery Manager
Primary
Secondary
Delivery Predictability
Dependency Health
Blocker Age
Cycle Time
Project Manager
Primary
Secondary
Scope Change Rate
Risk Exposure Score
Stakeholder Satisfaction
Defect Density
Program Manager
Primary
Secondary
Risk Exposure Trend
Decision Cycle Time
Stakeholder Confidence
Team Retention Rate
Portfolio Manager
Primary
Secondary
Time to Value
Demand vs Capacity Ratio
Portfolio ROI
Portfolio Churn Rate
All Metrics by Role
| Metric | Target | |
|---|---|---|
Sprint Velocity | Rolling 3-sprint average — stable ±10% | Details → |
Sprint Burndown | Smooth downward trend reaching zero by sprint end | Details → |
Cycle Time | Decreasing trend — shorter is better | Details → |
Deployment Frequency (DORA) | Elite: multiple times/day · High: weekly · Medium: monthly | Details → |
Lead Time for Changes (DORA) | Elite: < 1 hour · High: < 1 week · Medium: 1–6 months | Details → |
Change Failure Rate (DORA) | Elite: 0–5% · High: 5–10% · Medium: 10–15% | Details → |
Mean Time to Recovery (DORA) | Elite: < 1 hour · High: < 1 day · Medium: < 1 week | Details → |
Schedule Performance Index (SPI) | > 0.95 (1.0 = exactly on schedule) | Details → |
Cost Performance Index (CPI) | > 0.95 (1.0 = exactly on budget) | Details → |
Benefits Realisation Rate | > 70% of expected benefits achieved | Details → |
Portfolio Health (% Green) | > 70% Green · < 60% Green signals systemic issues | Details → |
Sprint Goal Success Rate | > 80% of sprints achieve their goal | Details → |